Overview of WHMCS Module Support by Time

The WHMCS Module Support by Time is a comprehensive and professional solution specifically developed for businesses, freelancers, and service providers who offer technical support and need a fair, reliable way to bill clients based on the actual time spent resolving their issues.

This module is ideal for anyone who delivers time-based technical support, including IT service providers, web hosting companies, developers, and consultants. It allows for precise time tracking, intuitive support package management, and effortless billing – all fully integrated with your WHMCS billing system.

The module enhances transparency, improves efficiency, and reduces manual work through automation. By leveraging core WHMCS features such as Billable Items, Product Configuration, and Multi-Currency support, it creates a seamless billing experience for both clients and support teams.

(Introductory image showing WHMCS Module Support by Time into WHMCS interface.)

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Key Features

Why You Need It

If you're providing time-based support and want to:

• Avoid underbilling or forgetting billable hours
• Save time on manual calculations and invoice generation
• Offer clients clear, detailed breakdowns of work
• Customize pricing and packages per client
• Reduce disputes by improving billing transparency

…then this module is exactly what you need.

For example, a client purchases a 3-hour monthly support package. If your team logs 5 hours of work that month, the system will automatically generate a billable item for the additional 2 hours based on your set overage rate, and include it in the client’s invoice without any manual effort.

Installation & Setup Guide

Getting started with the Support by Time module is quick and straightforward:

1. Download and Extract   
   Download the module archive and extract its contents into the /modules/servers/PUQSupportByTime/ directory of your WHMCS installation.
2. Create a Product in WHMCS   
   Navigate to System Settings > Products/Services and create a new product. Select the module type “PUQ Support by Time.”
3. Activate the Module License   
   Enter the license key you received after purchasing the module from PUQ Cloud. Save changes to activate.
4. Configure Support Package Options Set:
   • Number of hours included per billing cycle
   • Hourly overage rate
   • Whether billing is added to next invoice, invoiced immediately, or manually
5. Test the Environment   
   Always test in a staging environment to ensure everything works as expected before going live.
6. Launch for Clients   
   Once tested, assign products to real customers and begin logging support time.

Admin Workflow: Logging Time & Managing Clients

1. Open the support ticket requiring logging.
2. In the admin view, click “Add Time” in the top ticket menu.
3. Enter the time spent resolving the issue. Time is tracked in 15-minute increments.
4. Select the product (support package) the time should be billed under.
5. The module tracks all hours used for that client during the billing period.
6. On the first day of each month (or manually), the module generates billable items for any overage.

You can also:

• Edit or delete logged time
• View all time entries from a centralized log
• Exclude individual tickets from time tracking
• Manually override invoice amounts if necessary

Client Benefits

Clients benefit from a professional support experience:

• A clear dashboard showing used vs. remaining support hours
• Itemized breakdowns of what was done, by whom, and for how long
• Flexible package upgrades if they need more time
• Predictable billing and no hidden charges
• Trust in accurate and honest time tracking

This fosters long-term relationships, builds confidence, and minimizes invoice disputes.

Use Cases

Example Scenarios

Scenario 1: Monthly SLA Contract

• Product: “Priority Support – 3 Hours/Month” @ $90
• Overage Rate: $45/hour
• Total Support Logged: 5 hours
• Auto-generated invoice: $90 (base) + $90 (2 additional hours) = $180

Scenario 2: No Contract / Ad-Hoc Work

• No support package purchased
• Technician logs 2 hours to a ticket
• Billing mode: Add to next invoice

Result: WHMCS includes the time as a billable item in the client’s next invoice, with full breakdown.

Scenario 3: Web Agency Tracking

• Several team members log time on a project ticket
• Each entry notes technician name, time spent, and activity
• Client sees a full timeline of updates and actions before paying

Why It's Great for Canadian Businesses

Final Thoughts

The WHMCS Module Support by Time is an essential solution for any business that trades in expertise and hourly service. From the moment a support ticket is opened, time can be tracked, logged, reviewed, and billed with precision. The client remains informed at every step, reducing friction and improving your professional image.

This module is more than just a timer – it’s a full support billing ecosystem that turns time into revenue without creating extra work for your staff. It provides:

• Automated support time billing
• Accurate logs for internal accountability and client trust
• Complete integration with WHMCS invoicing
• Easy adoption with no learning curve

If you want to deliver great support and get paid fairly for it, this module is your go-to tool.

👉 Visit the product page on PUQ Cloud to learn more or request a demo.

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